Refund policy
ORIGINAL ARTWORK RETURN POLICY
It is my dearest hope that you love your new artwork and that it brings JOY to you, your home and all who enter it. If, for any reason you are not delighted I want to work with you to ensure you have a positive experience. Below are some guidelines to ensure satisfaction.
___
From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or to return the artwork in its original condition for a refund.
If for any reason you do decide to return the artwork, we require it to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from SongBirdArt and are not fully satisfied, you have:
- Seven (7) days to contact us about your intent to return the work.
- Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
- If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
HOW TO RETURN AN ORIGINAL UNDAMAGED ARTWORK
1. Within seven (7) days of your merchandise delivery date, please message me through the site between the hours of 9:00 AM – 6:00 PM MDT Monday through Saturday or email hello@marniejoyerickson.com to give us your order information and the reason for wanting to return the work.
2. Repackage the artwork using the original packaging materials you received the art in. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely. Please contact us if you need further instruction on how to safely package artwork for shipment.
3. Email hello@marniejoyerickson.com to complete the return process.
Once the piece safely reaches SongBirdArt, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your return.
Additional return information—PLEASE READ.
Additional shipping fees may apply for international returns.
WHAT TO DO IF THE ARTWORK ARRIVES DAMAGED
1. Within seven (7) days of your merchandise delivery date, please message me through the site between the hours of 9:00 AM – 6:00 PM MDT Monday through Saturday. Look to the bottom right hand corner of any page of the site for the Messenger icon. Alternatively, you can email hello@marniejoyerickson.com to give us your order information.
2. Save the original packaging!
3. Take photos of damaged artwork and packaging. Please email these photos to hello@marniejoyerickson.com.
4. We will be in touch to determine a solution.
Thank you for trusting me with your business.